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<\/a>However, in addition to our natural tendency to treat the guests with utmost respect and attention, some refinement might be needed in a person\u2019s communication verbal and non-verbal. These training modules are intended to do just that without the burden of long lectures of cumbersome theoretical concepts.<\/p>\n\n\n\n
F&B Service Training<\/h2>\n\n\n\n- Before going on duty what personal Hygiene should be\u00a0maintained?
- Nail and hair should be trimmed, face should be clean shaven and no body odor should be present<\/li><\/ul><\/li>
- What should be kept in mind about your uniform when starting a shift?
- It should be properly ironed, not torn & shoes to be polished<\/li><\/ul><\/li>
- What is the first thing you should say to the guest coming to the restaurant?\u00a0
- Say the greeting \u2018Namaste\u2019 with folded hands and ask \u2018Where they would like to sit\u2019.<\/li><\/ul><\/li>
- How much time should you give to guest to decide the order?
- Wait for at least 5 minutes or verbal cue or physical action from guest before approaching them.<\/li><\/ul><\/li>
- Should we place ordered food directly on the table without guest acknowledgement?\u00a0 True or False
- False!<\/li>
- Acknowledge the guest 2 steps away from the table before placing food<\/li><\/ul><\/li>
- When to approach a table towards end of the meal?
- When there is visible confirmation that guest has concluded meal<\/li>
- When guest himself\/herself indicates that he wants no further services<\/li>
- If sufficient time (more than 15 minutes) has passed without any interaction with guest<\/li><\/ul><\/li>
- What should the staff say after delivery of order?
- Is there anything else that I can get for you?<\/li>
- Announce the name of each dish as it is placed on the table<\/li>
- Ask about refilling beverages<\/li><\/ul><\/li>
- What if a guest says that food is too spicy?
- Apologize for the inconvenience and offer to replace the dish<\/li><\/ul><\/li>
- What if the room service order is delayed as per guest expectations?
- Apologize and update time needed to get the order<\/li>
- Apologize and remind guest that we are trying our best<\/li><\/ul><\/li>
- What if some dish gets over before guest gets a chance to eat?
- Apologize, and offer him another dish\u00a0<\/li>
- Apologize and\u00a0check with the chef if more of the same dish can be prepared<\/li><\/ul><\/li>
- How do you respond if the guest asks for service in a venue apart from the restaurant?
- Say yes to Guest while informing him of longer service period<\/li><\/ul><\/li>
- What do you do\/say if the guest finds a bug\/insect in the food?
- Apologize and offer him a complimentary dish<\/li>
- Make the guests entire meal complimentary<\/li><\/ul><\/li>
- What do you do\/say if the guest is not happy about the service?
- Apologize and check the concerns of the guest\u00a0<\/li>
- Apologize and change the waiter\u00a0<\/li>
- Offer him free Dish\u00a0<\/li><\/ul><\/li>
- When should staff wash their hands immediately?
- When you come from the toilet.<\/li>
- When you sneeze, blow nose, yawn, or cough covering your mouth with your hands.<\/li>
- After you touch hair, scalp, skin, or any body-opening.<\/li><\/ul><\/li>
- What are the common reasons for guest complaints in restaurants?\u00a0
- Unfriendly staff<\/li>
- When the servers are not available to take requests and the guest has to wait for servers to return to the table<\/li>
- Food & water are not delivered on time<\/li>
- Unhygienic crockery, cutlery or table ware<\/li><\/ul><\/li><\/ol>\n\n\n\n
Useful Links:<\/h2>\n\n\n\n
For more training modules from Mana Hotels in the simple Q&A format. Subscribe to our YouTube Channel<\/a><\/p>\n\n\n\nWebsite: www.manahotels.in<\/a><\/p>\n\n\n\n
- Nail and hair should be trimmed, face should be clean shaven and no body odor should be present<\/li><\/ul><\/li>
- What should be kept in mind about your uniform when starting a shift?
- It should be properly ironed, not torn & shoes to be polished<\/li><\/ul><\/li>
- What is the first thing you should say to the guest coming to the restaurant?\u00a0
- Say the greeting \u2018Namaste\u2019 with folded hands and ask \u2018Where they would like to sit\u2019.<\/li><\/ul><\/li>
- How much time should you give to guest to decide the order?
- Wait for at least 5 minutes or verbal cue or physical action from guest before approaching them.<\/li><\/ul><\/li>
- Should we place ordered food directly on the table without guest acknowledgement?\u00a0 True or False
- False!<\/li>
- Acknowledge the guest 2 steps away from the table before placing food<\/li><\/ul><\/li>
- When to approach a table towards end of the meal?
- When there is visible confirmation that guest has concluded meal<\/li>
- When guest himself\/herself indicates that he wants no further services<\/li>
- If sufficient time (more than 15 minutes) has passed without any interaction with guest<\/li><\/ul><\/li>
- What should the staff say after delivery of order?
- Is there anything else that I can get for you?<\/li>
- Announce the name of each dish as it is placed on the table<\/li>
- Ask about refilling beverages<\/li><\/ul><\/li>
- What if a guest says that food is too spicy?
- Apologize for the inconvenience and offer to replace the dish<\/li><\/ul><\/li>
- What if the room service order is delayed as per guest expectations?
- Apologize and update time needed to get the order<\/li>
- Apologize and remind guest that we are trying our best<\/li><\/ul><\/li>
- What if some dish gets over before guest gets a chance to eat?
- Apologize, and offer him another dish\u00a0<\/li>
- Apologize and\u00a0check with the chef if more of the same dish can be prepared<\/li><\/ul><\/li>
- How do you respond if the guest asks for service in a venue apart from the restaurant?
- Say yes to Guest while informing him of longer service period<\/li><\/ul><\/li>
- What do you do\/say if the guest finds a bug\/insect in the food?
- Apologize and offer him a complimentary dish<\/li>
- Make the guests entire meal complimentary<\/li><\/ul><\/li>
- What do you do\/say if the guest is not happy about the service?
- Apologize and check the concerns of the guest\u00a0<\/li>
- Apologize and change the waiter\u00a0<\/li>
- Offer him free Dish\u00a0<\/li><\/ul><\/li>
- When should staff wash their hands immediately?
- When you come from the toilet.<\/li>
- When you sneeze, blow nose, yawn, or cough covering your mouth with your hands.<\/li>
- After you touch hair, scalp, skin, or any body-opening.<\/li><\/ul><\/li>
- What are the common reasons for guest complaints in restaurants?\u00a0
- Unfriendly staff<\/li>
- When the servers are not available to take requests and the guest has to wait for servers to return to the table<\/li>
- Food & water are not delivered on time<\/li>
- Unhygienic crockery, cutlery or table ware<\/li><\/ul><\/li><\/ol>\n\n\n\n
Useful Links:<\/h2>\n\n\n\n
For more training modules from Mana Hotels in the simple Q&A format. Subscribe to our YouTube Channel<\/a><\/p>\n\n\n\n
Website: www.manahotels.in<\/a><\/p>\n\n\n\n